Health Coach Providing Services in Pawnee County Pawnee Valley Community Hospital (PVCH)
Health Coach Providing Services in Pawnee County Pawnee Valley Community Hospital (PVCH) is working with heart and stroke patients in Pawnee County to prevent further problems and provide personal care to manage day-to-day issues. The health coach program is a component of The University of Kansas Hospital-sponsored Heart and Stroke Collaborative (KHSC), which PVCH participates in. Melissa Hagerman, RN, BSN, is the local health coach. The patients she works with have a history of heart or stroke issues, plus one additional chronic disease. She helps patients continue to manage their prescriptions, assess healthcare needs, communicate with family to answer questions and concerns.
She also assists local providers in helping patients between routine clinic visits. Eric Lybarger, PVCH administrator, said the KHSC is an important resource at PVCH because it helps the hospital engage at-risk patients in Pawnee County on a more personal level. “Working with the KHSC has been very rewarding in the fact that I have found numerous medications being taken incorrectly at patient visits during medication reconciliation,” Hagerman said. “I have also directed patients to many local community resources which in turn have benefited them.” Hagerman graduated from Fort Hays State University with a Bachelors of Nursing Science degree. Her experience has been floor nursing, surgical nursing and public health nursing. She is married and three children. The KHSC is a project being funded by $12.5 million, 3-year federal grant focused on improving heart and stroke care.
The grant was awarded to The University of Kansas Hospital and Hays Medical Center is helping administer it. Also participating are ten Critical Access Hospitals and rural primary care providers serving Western Kansas. What kinds of things are covered at an initial face-to-face health coach visit?
• Medication reconciliation and review • Medication Education with patient and/or family members • Safety hazards/concerns • Diet review • Exercise encouragement and review • Compliance with preventative cares, specialty provider appointments, and health maintenance • Identifying and Offering Support Systems • Identifying and Obtaining Resources • Chronic Illness questions addressed and education provided • Nursing head-to-toe assessment • Coordination with health care provider